Effective date: 28 July 2026
This policy explains how CHINA ORIENTAL INTERNATIONAL TRAVEL SERVICE CO., LTD., operating this website under the brand China Oriental Travel, handles information submitted through the website.
Information we collect
When you send an enquiry, we may receive your name, email address, country or region, travel dates, group size, interests, message and the page from which the enquiry was submitted. Please do not submit passport, payment or sensitive personal information through the public form.
How we use it
- To answer travel and partnership enquiries
- To prepare or refine a requested proposal
- To maintain reasonable business records and protect the website from misuse
WhatsApp and external services
WhatsApp links open a service operated by WhatsApp/Meta. Information sent there is handled under their terms and privacy policies. If website analytics are enabled later, this policy will be updated and any legally required consent controls will be added before tracking is activated.
Retention and sharing
We retain enquiry information only as reasonably needed for communication, quotation, legal obligations and dispute prevention. We do not sell enquiry information. It may be shared with service providers only when required to answer or fulfil a request, and only after the relevant travel details are confirmed.
Your choices
You may ask us to correct or delete enquiry information, subject to legal record-keeping requirements. Contact us using the telephone or WhatsApp details published on this website.